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Customer Support

Adams Advantage

When you call Adams to place an order or ask for information, you put into motion something far greater than the pleasant voice on the other end of the line.  Everyone at Adams is dedicated to strengthening our 80-year history of providing top-quality replacement parts to the industry.

But quality parts are only part of the story.  It’s our delivery system that sets us apart:  Our friendly and knowledgeable sales reps, for example, who know how to ask as many questions as they answer...the expertly-trained people who hurry through the racks of the industry’s biggest parts warehouse to retrieve the items you order...skillful employees who wrap and pad and pack your parts...and our shipping experts who get your packages on their way.

You can’t see these people, and they can’t see you.  But you are on their minds from the start of their workday until the end.  Everyone at Adams recognizes fully that it’s you and your industry colleagues who drive our business.  It’s you who has to be satisfied before we can tell ourselves, “Job well done.”

With that kind of dedication working for you, we hope you agree that you can make no better choice than to let Adams help you grow your business...not only with parts you can trust, but also with people you can depend on.

Request a Catalog

Requesting an Adams Catalog is as simple as asking your sales rep for one.  Just call 1-800-929-9247.  You can also fax your request to 847-581-2949.  Or, if you prefer, click here and you can open an e-mail request form to send your request electronically.  You can also download our catalog directly from here. 

Open an Account

Establishing an account with Adams is the most convenient way to do business with us, and it’s simple to do:  Click on the Credit App link below, print the two-page document, fill in the required information, and mail or fax to us.  In just a couple days, your credit status will be confirmed and you can start ordering on open account.

Keep in mind, too, that we accept VISA, Mastercard, and Discover credit cards.  You might wish to choose one of those methods until your account is established.

Download the Credit Application

elevator parts service

When you need parts, you need them FAST. With more parts than any other distributor, 98% of all orders received, are filled and shipped the same day. That's a customer service — Adams style.